Senior Long Term Disability Officer

We’re looking for client centric individuals who are passionate about making a difference in the lives of injured workers. This includes reviewing and assessing evidence, conducting investigations, determining permanent disability benefit (PDB) entitlement under the Workers Compensation Act (the Act), and communicating PDB decisions to clients, employers and their advocates as needed.

How you’ll make a difference: You’ll ensure people with permanent work-related disabilities get the benefits they need.

Where you’ll work

At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.

• Manage a caseload independently in accordance with the Act, compensation policies, best practices, established standards and procedures, while using discretion and initiative to provide quality adjudication and timely benefit delivery
• Perform complex adjudication requiring a significant level of discretion and judgement as well as sound application of established policy and/or practice guidance; caseload may include a variety of claims requiring the assessment and adjudication of permanent psychological conditions
• Make adjudicative decisions on permanent long-term disability benefits that may deny a benefit assessment, reassessment and/or entitlement in the event of non-supportive evidence
• Review and manage a variety of tasks related to claims

We’re looking for people who can:

• Independently and proactively manage and be accountable for prioritizing a diverse, high-volume workload, while meeting performance objectives and time constraints
• Identify issues, gather and analyze relevant information, distinguish logical links in evidence, facts, law and policy, to make reasoned and timely decisions requiring a high level of discretion and complexity
• Communicate complex, potentially negative decisions, both verbally and in writing, in a way that is understandable, empathetic, and compassionate to a diverse audience
• Remain resilient, calm, and professional in supporting potentially vulnerable individuals in stressful, sensitive, and emotionally challenging situations
• Be flexible and adaptable to change; open to learning; and accepting of feedback and direction

Your background and experience:

• A bachelor’s degree or higher in a relevant discipline including, but not limited to, social work, psychology, conflict resolution, or biomedical
• A minimum of three years of experience making complex adjudicative decisions or applying law and policy to make complex determinations

We’ll consider equivalent combinations of education and experience.

Important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm you’re legally entitled to work in Canada

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What’s it like to work at WorkSafeBC?

It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are.

Our benefits

As a member of our team, you’ll have access to services and benefits that help you get the most out of work — and life.  Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Extensive health care and dental benefits
• Optional leave and earned-time-off arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out what we offer.

Salary: $44.87/hourly

Want to apply?

• Applications are welcomed immediately; however, must be received no later than 4:30 p.m. PST on the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.