Registration Representative

We’re looking for registration representatives to register all referrals and admissions of clients to programs or services in the external network of health care services providers and other contracted providers. If you enjoy assisting others by accepting referrals, booking, and confirming appointments, consider applying for this exciting opportunity. 

Please note this is a temporary 18 month position.

Where you’ll work

We serve the workers and employers across B.C., and we do that best when we're together. It's how we collaborate, learn from one another, and develop our people.

This role is based in our Richmond office five days a week.

Like everything we do, our work model continues to evolve to support those we serve. We remain committed to a work model that strengthens our culture and helps us deliver our best work, while balancing flexibility and a positive employee experience.

How you’ll make a difference:

You’ll utilize your skills in office administration and customer service to assist our team. 

As a registration representative you will:

• Use an online booking and scheduling system to facilitate the registration process for clients.
• Manages triage and processing of all incoming Provider Referral inquiries through a shared mailbox, ensuring timely responses to phone queue emails and identifying and addressing incomplete or deficient referrals.
• Performs various clerical tasks including typing correspondence and sending faxes to support office operations.
• Undertakes additional duties as assigned in support of team objectives.
• Acts as a liaison between claim owners and providers to address concerns. 
• Reviews referrals for validity within established guidelines, requests complete medical disclosure packages when necessary, and expedites urgent disclosure requests from claim owners, WSBC staff, and Health Care Service Providers.
• Consistently models the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking

We’re looking for someone who can:

• Provide outstanding customer service
• Multi-task within a wide variety of assigned duties
• Accurately work with detailed information
• Meet constantly changing deadlines

Your experience and educational background:

• A minimum of grade 12 education

Before we can finalize any offer of employment, you must:

• Confirm you’re legally entitled to work in Canada

Who we are

      At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What’s it like to work at WorkSafeBC?

It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are.

Our benefits

As a member of our team, you’ll have access to services and benefits that help you get the most out of work — and life.  Along with a competitive salary, your total compensation package includes:

• Extra 4% of your salary in lieu of benefits and 4% in lieu of vacation from the day you start   

Learn more: Find out what we offer.

Salary: $29.78/hourly

Want to apply?

Applications are welcomed to apply immediately; however, applications must be received no later than 4:30 p.m. PST on the closing date.

Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.