Prevention Information Assistant

We are looking for a Prevention Information Assistant to receive and respond to province wide WorkSafeBC calls. As a member of the call-center, the prevention information assistant is to screen and probe for information from callers and forward calls when appropriate; monitor and maintain a variety of mailboxes and databases on a daily basis; perform a variety of support, administrative, and associated projects and duties as assigned for various departments and personnel within Prevention Services and other departments within WorkSafeBC.

How you’ll make a difference:

You’ll utilize your skills in office administration and customer service to assist our team. 

Where you’ll work

At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.

• Handle incoming phone inquiries on workplace health and safety by probing for information needed to interpret the caller’s inquiry or concern, summarizing caller information, and communicating the information to the appropriate person for action
• Access a variety of databases and software to prioritize, record, and assign caller inquiries by following a specific set of guidelines and procedures outlined by the department
• Organize and maintain files, records, and informational materials and generate reports from various databases as required
• Consistently models the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking.

We’re looking for people who can:

• Provide exceptional customer service
• Gather relevant information from a variety of sources, including over the phone, in person, and by reading and interpreting information
• Explain information in a professional manner, both orally and in writing
• Organize, prioritize, and manage a high volume, varied workload in an environment that includes changing priorities, time demands, and frequent interruptions
• Build and maintain rapport with a variety of individuals, sometimes in sensitive or difficult circumstances

Your background and experience

• Completion of Grade 12
• 1-2 years of related work experience in an environment where you provided exceptional customer service, used decision-making skills, and managed high volumes of work
• Proficient use of MS Word
• Type a minimum of 40 words per minute
• Excellent English language skills, including grammar, spelling, and reading comprehension

Important to know

Before we can finalize any offer of employment, you must:

• Confirm you’re legally entitled to work in Canada

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What’s it like to work at WorkSafeBC?

It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are.

Our benefits

As a member of our team, you’ll have access to services and benefits that help you get the most out of work — and life. Along with a competitive salary, your total compensation package includes: [update for temporary roles from] benefits bank statements

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Extensive health care and dental benefits
• Optional leave and earned-time-off arrangements
• Development opportunities (tuition reimbursement, leadership development, and more) Learn more: Find out what we offer

Salary: $28.07 - $35.48/hourly

Want to apply?

• Applications are welcomed immediately; however, must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.
• We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.
• Please note that we will be starting assessments prior to the closing date.