Mgr Client Services

Do you have experience leading multi-disciplinary teams with a passion to make a difference in the recovery and return to work of persons injured in the course of the employment? We have an exciting opportunity for a Manager, Client Services in Return to Work Services. Our department provides claims-specific support, intervention, consultation, and education to injured workers and employers, throughout the recovery and return to work journey. You’ll provide leadership to a team that provides claims management oversight for most soft tissue injuries, along with return-to-work planning and support to workers and their employers during recovery.

In this role you’ll manage operations within the department and return to work services teams focused on the rehabilitation, recovery, and return to work of injured workers in collaboration with their employers. You’ll be responsible for ensuring department and organizational goals are met, fostering continuing quality improvements and innovation, and creating a supportive work environment with open communication and teamwork.

How you’ll make a difference: You’ll provide compassionate, supportive service to people injured at work as well as support employers to achieve their return to work obligations in a respectful and responsive manner.

Where you’ll work

At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices, based on the operational needs of the position. 

In this role, you’ll work primarily from our Kelowna office, with some flexibility to work from your home in B.C.

• Manage daily operations, including leading and participating in the planning, implementation, and administration of all work activities
• Provide subject matter expertise in the areas of disability management, adjudication, and return to work practices
• Lead and motivate a team in providing excellent customer service
• Assign work to the team to maintain optimum service levels
• Provide leadership, advice, guidance, and direction on policies, business plans, and operational matters
• Hire and orient employees, set performance goals and mentor and coach employees in career development
• Create a supportive work environment with open communication and teamwork

We’re looking for someone who can:

• Promote a quality service-oriented approach in providing services to external and internal clients by communicating with confidence, and approaching difficult conversations with assurance
• Take initiative, provide leadership, delegate and monitor work, motivate and mentor others to deliver outstanding service to our customers
• Provide subject matter expertise and teach and coach others in the areas of return to work planning, functional activities, critical job demands analysis, and removing barriers to return to work
• Listen to understand, facilitate meetings and conversations to influence and persuade others, clearly articulate ideas, and confidently present and summarize information
• Create an environment that encourages and supports the development and success of individuals on your team, enabling them to contribute to the team and reach their maximum potential
• Achieve positive outcomes despite stressors – demonstrating a high level of personal resiliency, applying strong organization and time management skills

Your background and experience

• A bachelor’s degree – A degree in a health-related field is an asset
• A minimum of five years of experience in a role providing leadership in disability management, return to work practices, or adjudication
• Sound project management skills
• Presentation skills including the ability to create and deliver PowerPoint presentations
• Knowledge of the Workers Compensation Act and/or claims management experience

We’ll consider an equivalent combination of education and experience.

Important to know

Before we can finalize an offer of employment, you must:

• Consent to a criminal record check and meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What’s it like to work at WorkSafeBC?

It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. Learn more: Discover who we are.

Our benefits

As a member of our team, you’ll have access to services and benefits that help you get the most out of work — and life. Along with a competitive salary, your total compensation package includes:

· Defined benefit pension plan that provides you with a lifetime monthly pension when you retire

· 4 weeks of vacation in your first year, with regular increases based on years of service

· Extensive health care and dental benefits

· Optional leave and earned-time-off arrangements

· Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out what we offer.

• Salary $116,185 - $141,165/annually

Want to apply?

· Applications are welcomed immediately; however, must be received no later than 4:30 p.m. PST on the closing date.