Medical Office Assistant

Do you have experience providing clerical support in a medical office or healthcare environment and have a good command of medical terminology? We have an opportunity for a permanent medical office assistant to work in the Visiting Specialist Clinic. You’ll perform a variety of administrative duties to support the Visiting Specialist Clinic, which offers a range of specialist services to ensure that injured workers are expeditiously assessed and receive the appropriate treatments or service as determined by a specialist.

How you’ll make a difference: You’ll build and empower collaborative partnerships that enable resources for workers, employers, health care providers, and other key stakeholders.

Where you’ll work

At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.

• Provide reception services by checking in injured worker (patients) upon arrival, answering or routing telephone calls and providing information on appointments, or claims inquiries
• Intake incoming referrals and update in referral system to keep detailed records of referred patients
• Schedule and confirm patient medical appointments
• Fill out and process a variety of electronic and paper-based correspondence, forms, reports, etc.; much of which involves medical terminology
• Fax requisitions or requests for medical imaging (e.g. x-rays), injections, and lab tests, and medical reports
• Order supplies and maintain the examination rooms with supplies, etc.
• Assist with physician billing.
• Consistently models the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking.

We’re looking for people who can:

• Provide outstanding customer service
• Multi-task in a dynamic environment
• Obtain and record information both orally and in writing

Your background and experience

• Completion of grade 12
• Able to type a minimum of 40 words per minute
• Use knowledge of medical terminology and medical spelling
• Proficient use of Microsoft Word

We’ll consider equivalent combinations of education and experience.

Important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm you’re legally entitled to work in Canada

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What’s it like to work at WorkSafeBC?

It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are.

Our benefits

As a member of our team, you’ll have access to services and benefits that help you get the most out of work — and life.  Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Extensive health care and dental benefits
• Optional leave and earned-time-off arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out what we offer.

Salary: $25.41 hourly

Want to apply?

• Applications are welcomed immediately; however, must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.