Health Care Support Clerk

We are looking for a Health Care Support Clerk to support injured workers and health care providers with financial services. If you enjoy providing assistance to stakeholders, have exceptional communication skills and want to contribute to seamless claims management and customer satisfaction, consider joining us for this permanent opportunity.

How you’ll make a difference:

You’ll utilize your skills in office administration and customer service to assist our team. 

Where you’ll work

At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.

• Assist with expediting and investigating invoice items, reviewing conflicting information, and flagging invoices for detailed review of payee and claim information.
• Handles health care claims and compensation payment inquiries via phone and provide comprehensive information through utilizing the Claims Management System.
• Conducts invoice matching, resolves processing issues through outbound calls, and operates under the direction of Supervisors or Department Manager.
• Initiates expedited entitlement requests with the Health Benefits Unit
• Undertakes routine special projects as required or assigned, such as compiling statistical, budget, or other informational reports.
• Maintains and/or orders supplies and stationary, as required or requested.
• Consistently models the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking.

We’re looking for someone who can:

• Provide outstanding customer service
• Obtain and record information both orally and in writing
• Demonstrate attention to detail
• Efficiently handle a high volume of calls, prioritize tasks, and manage workload to meet deadlines and maintain productivity.
• Work effectively with internal resources, escalating issues as needed and collaborating to resolve complex problems in processed payments.

Your background and experience

• A minimum of Grade 12
• 18 - 27 months of related experience
• Use Microsoft Word proficiently

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What’s it like to work at WorkSafeBC?

It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are.

Our benefits

As a member of our team, you’ll have access to services and benefits that help you get the most out of work — and life.  Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Extensive health care and dental benefits
• Optional leave and earned-time-off arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out what we offer.

Salary: $28.07 hourly

Want to apply?

• Applications are welcomed immediately; however, must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.