We are looking for Collection Officers to be responsible for the collection of outstanding employers’ accounts of a high dollar value and complexity level.
In this role, you’ll be contacting and communicating with employers, their representatives and other information sources to collect outstanding debt and arrange and maintain payment schedules.
This is a temporary role for 18 months.
How you’ll make a difference: You’ll help ensure employers are fairly contributing to B.C.’s workers’ compensation system so we can serve workers and employers now and in the future.
Where you’ll work
At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.
We’re looking for someone who can:
- Clearly, concisely, and accurately explain and document information, both verbally and in writing, using tact, discretion and persuasiveness
- Be professional and assertive with clients while working under pressure and time constraints
- Establish ongoing working relationships with a variety of individuals and organizations
- Investigate, analyze, and take independent action to get results and make decisions in a timely manner in accordance with complex policies, practices, and procedures
Your background and experience
- Completion of grade 12 and post-secondary education is an asset
- A minimum of 1 year of recent directly related collections experience preferably in a federal or provincially legislated environment
- Working knowledge of collection procedures and practices
- Working knowledge of federal and provincial statutes related to collections
- Demonstrated ability to apply law, policies, and procedures relevant to collections
We’ll consider an equivalent combination of education and experience.
Important to know
Before we can finalize any offer of employment, you must:
- Consent to a criminal record check
- Confirm you’re legally entitled to work in Canada
Who we are
At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.
What’s it like to work at WorkSafeBC?
It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.
Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.
Learn more: Discover who we are.
Our benefits
As a member of our team, you’ll have access to services and benefits that help you get the most out of work — and life. Along with a competitive salary, your total compensation package includes:
- Extra 4% of your salary in lieu of benefits and 4% in lieu of vacation from the day you start
Once you’ve worked for 1820 hours (approximately 12 months), you’ll switch to getting:
- 3 weeks of vacation with regular increases based on years of service
- Extensive health care and dental benefits
- Sick leave and long-term disability coverage
Salary: $38.49/hourly
Want to apply?
- Applications are welcomed immediately; however, must be received no later than 4:30 p.m. PST on the closing date.
- Please note that we will be starting assessments prior to the closing date.
We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.