Collection Coordinator

We’re looking for one motivated, customer service-oriented individual to join our Collections department as a Collection Coordinator. 

Please note this is a 18 month temporary position.

In this role, you’re responsible for managing and collecting an inventory of delinquent accounts. Your responsibilities will include contacting and communicating with employers, their representatives, and other sources to coordinate payment of outstanding premiums.

How you’ll make a difference: You’ll help ensure B.C.’s workers’ compensation system is properly funded so we can serve workers and employers now and in the future.

Where you’ll work

We serve the workers and employers across B.C., and we do that best when we're together. It's how we collaborate, learn from one another, and develop our people.

This role is based in our Richmond office five days a week.

Like everything we do, our work model continues to evolve to support those we serve. We remain committed to a work model that strengthens our culture and helps us deliver our best work, while balancing flexibility and a positive employee experience.

• Communicate with employers or their representatives to collect outstanding liabilities and discuss repayment options, respond to inquiries on a variety of collection matters, explain and enforce relevant policies, procedures, and provide details of amounts owing
• Effectively communicate with employers and other parties over the phone and in writing
• Receive payments from employers and code payments for processing
• Use appropriate research techniques and resources to locate individuals whose whereabouts are unknown (e.g., skip tracing)

We’re looking for people who can:

• Deal with a high volume workload of outstanding accounts in an organized and efficient manner
• Work independently
• Communicate in a persuasive, assertive, empathetic, respectful manner by actively listening and questioning for pertinent information
• Clearly and accurately document information
• Locate, review, and utilize information on file in order to determine an appropriate course of action
• Provide excellent customer service in a timely and professional manner while responding to clients’ needs resulting in prompt account payment

Your background and experience

• A minimum grade 12 education
• A minimum of one year experience in collections and experience using an accounts receivable system
• Knowledge of collection procedures and practices 
• Proficient use of Microsoft Word
• Ability to perform business math calculations

Important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm you're legally entitled to work in Canada

WorkSafeBC’s COVID-19 Employee Mandatory Vaccine Policy is suspended effective January 9, 2023; however, we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

      At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What’s it like to work at WorkSafeBC?

It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are.

Our benefits

As a member of our team, you’ll have access to services and benefits that help you get the most out of work — and life.  Along with a competitive salary, your total compensation package includes:

• Extra 4% of your salary in lieu of benefits and 4% in lieu of vacation from the day you start

Learn more: Find out what we offer.

Salary: $29.78 - $37.64/hourly

Want to apply?

• You must apply by 4:30 p.m. PST on the closing date.
• Please note we will be starting assessments prior to the closing date

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.

Any additional application materials must be received by email to HR Talent Acquisition (SM) by 4:30 p.m. PST on the closing date of the competition.