Case Manager

Are you looking to make a meaningful difference? Are you interested in ability management and supporting people in their recovery and return to work?

At WorkSafeBC, Case Managers are accountable for achieving safe, appropriate, and sustainable return-to-work outcomes. You lead the management of each claim assigned to you by assessing needs, identifying barriers, and intervening where needed to support progress in recovery and work readiness in collaboration with workers, employers, and care providers.

You manage the overall direction of your cases. You navigate diverse and sometimes challenging situations, using clear, respectful, and direct conversations to align expectations. You develop return-to-work plans based on functional abilities and an understanding of critical job demands, adjusting them as needed to support ongoing progress and maintain recovery and return-to-work efforts. You make decisions informed by evidence, your assessment, and applicable legislation, policy, and practice standards, incorporating clinical expertise where appropriate.

We’re looking for professionals who bring sound judgment and confidence in decision-making. You build trust while maintaining a clear focus on outcomes. You are comfortable navigating differing perspectives and leading stakeholder discussions to support safe and sustainable return-to-work plans.

How you’ll make a difference: You’ll provide compassionate, supportive service to people injured at work.

Where you’ll work

At WorkSafeBC, we offer a hybrid model that combines working remotely, and in our offices, based on the operational needs of the position.

We have opportunities available in our Kamloops, Kelowna, Port Moody, and Richmond, locations. Please let us know on your application which work location you prefer.

Apply now for positions scheduled to start with a training class at the beginning September 14, 2026.

• Independently manage a caseload and utilize disability management practices to influence employers, clinicians, providers, internal stakeholders, and workers to facilitate timely, positive return to work outcomes
• Thoughtfully create comprehensive case management plans that include action plans, goals, and objectives to promote commitment to the achievement of the plans; chair regular team meetings to review progress towards the objectives and goal achievements
• Partner with internal and external stakeholders, including health care providers, employers, and vocational rehabilitation consultants to develop and implement evidence-based safe return to work strategies in alignment with the injured worker’s needs
• Monitor goals, objectives, timeframes, and assignments to team members and service providers, and evaluate the effectiveness of these plans through continuous communication
• Contribute to the development of case management procedures and promote quality initiatives by providing client-centered services through continued improvement in procedures and programs

We’re looking for people who can:

• Demonstrate care and compassion while building successful relationships and developing collaborative and effective recovery and return to work plans
• Lead by facilitating and influencing others to achieve a desired outcome that considers a worker’s individual circumstance
• Apply law and policy in making dcisions about entitlements and rehabilitation measures
• Organize and prioritize a high-volume workload while dealing with changing and conflicting priorities and deadlines
• Gather, analyze, and evaluate sufficient critical information
• Manage a varied caseload with input from your team members on medical, psychological, physical, and financial issues
• Actively listen, motivate, and clearly explain detailed and complex information verbally and in writing

Learn more:  Meet Isaac, a Case Manager at WorkSafeBC (video) and learn how he makes a difference to people in British Columbia.

Your background and experience

• An undergraduate (bachelor’s) degree
• A minimum of three years of experience where you independently made decisions of a complex nature and communicated your decisions with clarity, persuasiveness, and compassion
• Your experience with complex decision-making must include decisions that require discretion, caution, and judgement – including analyzing facts and issues, integrating information from multiple perspectives, weighing evidence, applying acts, policies, procedures, and other resources to make appropriate decisions
• General knowledge of disability management and return to work principles
• Graduate degree, certificate, or diploma in Disability Management is considered an asset
• Must have a valid BC driver’s license

We’ll consider equivalent combinations of education and experience.

Important to know

Before we can finalize any offer of employment, you must:

• Successfully meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults
• Confirm you’re legally entitled to work in Canada

Who are we?

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What’s it like to work at WorkSafeBC?

It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are.

Our benefits

As a member of our team, you’ll have access to services and benefits that help you get the most out of work — and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Extensive health care and dental benefits
• Optional leave and earned-time-off arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out what we offer.

Salary: $51.42/hourly

Want to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.