Are you a resourceful and self-motivated administrative individual with the power to initiate plans and independently follow through to completion? We’re looking for an experienced Administrative Coordinator to assist and support our Director, Claims Intake & Adjudication Services at WorkSafeBC in our Richmond head office.
Claims Intake and Adjudication Services (CIAS) is a department of dedicated people who ensure that workers and employers in British Columbia receive the support they need after an injury or occupational disease. At the heart of our department is a commitment to fairness, responsiveness, and compassion and our goal is to ensure that workers receive the benefits and support they are entitled to in a timely manner. In this role, you’ll partner with the Director and the senior managers to build a strong team and fulfill a common vision. If you have administrative experience supporting Director level operations, proficiency in Microsoft applications, exceptional customer service, effective organizational skills, and can execute a high level of professionalism and confidentiality, consider applying for this exciting opportunity.
How you’ll make a difference: : You’ll make important and fair decisions when people get injured at work.
Where you’ll work
At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.
In this role, you’ll work primarily from our Richmond office a minimum of three times per week and have some flexibility to work from your home in B.C. Please note the on-site requirement may change based on operational needs.
As an administrative coordinator, you will:
- Support the Director and senior leadership team by performing administrative responsibilities, including maintaining calendars; managing appointments, meetings, conferences and team events; and booking meeting rooms
- Support the management team on any daily responsibilities as required
- Record, organize, and prepare complex and confidential reports
- Compose written responses, memos, minutes, presentations, reports, and communications from both verbal and printed sources
- Coordinate travel arrangements and assist in tracking expenses and vacation schedules for the management team
- Manage equipment and accesses for employees and assist with onboarding new hires
- Receive, screen, and refer incoming calls from internal and external sources
- Compose written responses, memos, minutes, presentations, and communications from both verbal and printed sources
- Build and maintain cooperative working relationships with a variety of individuals
- Consistently models the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking.
We’re looking for someone who can:
- Rotate through a variety of tasks and responsibilities
- Organize and prioritize with excellent time management skills
- Adapt, be flexible and learn quickly
- Synthesize information to summarize main points
- Communicate clearly and concisely, verbally and in writing, to a variety of groups and individuals
- Meet deadlines in a high-volume, multi-tasking, client-focused environment with a strong attention to detail
- Interact with key WorkSafeBC personnel and external sources while exercising discretion in providing information in the absence of the Director
- Use discretion, handle confidential and sensitive information, and resolve conflicts
- Identify opportunities to improve systems and processes; recommend solutions and refer issues as appropriate
- Problem-solve proficiently, demonstrating initiative and resourcefulness
Your experience and educational background:
- Some post-secondary education
- 3 years of administrative experience supporting senior management and/or Director level operations
- Strong working knowledge of MS Office products including Word, Excel, PowerPoint, and Teams
- Ability to type 45 WPM
- Other equivalencies may be considered
Important to know
Before we can finalize any offer of employment, you must:
- Consent to a criminal record check
- Confirm you’re legally entitled to work in Canada
Who we are
At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.
What’s it like to work at WorkSafeBC?
It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.
Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.
Learn more: Discover who we are.
Our benefits
As a member of our team, you’ll have access to services and benefits that help you get the most out of work — and life. Along with a competitive salary, your total compensation package includes:
- Defined benefit pension plan
- 4 weeks of vacation in your first year, with regular increases based on years of service
- Health care and dental benefits
- Optional leave arrangements
- Development opportunities (tuition reimbursement, leadership development, and more)
Learn more: Find out what we offer.
Salary: $63,879 - $77,613/annually
Want to apply?
- Applications are welcomed immediately and must be received no later than 4:30 p.m. PST on the closing date.
- Please note that we will be starting assessments prior to the closing date.
We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.