Adjudicator

We have temporary opportunities for Adjudicators to join our Claims Intake & Adjudication Service department to provide timely, exceptional customer service and to help workers with physical injuries. In this role, you’ll make entitlement decisions on claims, manage health care benefits, and answer questions about claim decisions. If you are committed to providing compassionate service and have experience gathering information from multiple sources, making well-reasoned decisions by applying law and policy, we would like to hear from you! We have Adjudicator roles available in our Surrey, Richmond, and Kelowna offices. 

This is a temporary opportunity for 18 months.

How you’ll make a difference: You’ll make important and fair decisions when people get injured at work.

Where you’ll work

At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices, based on the operational needs of the position.

• Adjudicate claims related to workplace physical injuries
• Make timely adjudication decisions, which include disallows through proactive information gathering and investigation of claims in accordance with the Worker’s Compensation Act, policies, practices and established standards
• Gather information by telephone, and analyze information to determine relevant facts, and weigh evidence to make reasoned decisions in a timely manner
• Review medical documentation and other evidence to determine the eligibility of workers for compensation benefits
• Communicate verbally and in writing to workers, employers, health care providers, and other representatives to ensure that decisions are communicated clearly and understood
• Support people recovering from physical injuries by arranging benefit payments and appropriate treatment
• Ensure employers are involved in supporting early return-to-work
• Consistently models the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking.

We’re looking for people who can:

• Exhibit excellent interpersonal skills and a high level of professionalism to provide empathic, tactful, respectful, and courteous service
• Manage emotionally sensitive conversations while demonstrating a high level of personal resiliency
• Apply strong organizational and time management skills to handle a high volume of claims
• Effectively communicate confidential and sensitive information to a wide variety of clients, both orally and in writing, using discretion and tact
• Probe for understanding where there may be disagreement on facts
• Work both independently and in a team environment
• Operate proficiently in a computerized environment using Microsoft Office software

Your background and experience

• Grade 12 and 5 years of experience making adjudicative decisions in the last 10 years OR a post-secondary diploma and 24 months of experience making adjudicative decisions in the last 10 years
• Proficiency in a computerized environment using Microsoft Office software
• Excellent verbal and written communication skills

• A valid B.C driver’s license

We’ll consider equivalent combinations of education and experience

Important to know

Before we can finalize any offer of employment, you must:

• Successfully meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults.
• Confirm you’re legally entitled to work in Canada
• Have a valid class 5 driver’s license or equivalent which would allow you to drive independently in BC is required

      Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province. 

What’s it like to work at WorkSafeBC?

It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are.

 
Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package may include vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. We also offer continuous learning opportunities, leadership development programs, and tuition reimbursement to make your career at WorkSafeBC rewarding. As a member of our team, you'll have access to services and benefits that can help you get the most out of work — and life.

Learn more: Find out what we offer.

Salary: $38.49/hourly

Want to apply?

• Applications are welcomed immediately; however, must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.